How long do orders dispatch usually take?
We usually process and dispatch orders within 2-3 business days upon receipt. You will receive an email update as soon as we arrange the shipment of your order, which will also include a tracking link.
Carriers make three attempts to deliver your parcel. If delivery fails after three attempts, the parcel will be sent back to us. We will deduct any taxes or shipping fees related to the return of your parcel from your refund. Please note that the original shipping costs – if any – are never refunded.
Do you offer free shipping?
Shipping is free on all orders over €100.
Can I amend or cancel my order?
You have 60 minutes upon placing your order to cancel it.
You can do so from your account by accessing the ‘Order History’ section. Users are responsible for canceling their orders, we cannot cancel or amend any details of your order once you make it.
Please note that if you don’t cancel your order within 60 minutes (you should do this yourself; our customer care team cannot cancel your orders for you), it’s not possible to cancel your order anymore.
If you have any inquiries about cancellation or size change, please contact us at sales@bi-cofashion.com
Can I edit the shipping address on my order?
You have 60 minutes upon placing your order to update your shipping information.
How can I track my order?
Once we ship your order, you will receive a shipping confirmation including a link to track your shipment. If you don’t receive any shipping confirmation, please contact us at sales@bi-ecofashion.com
Will you apply VAT to my order?
Prices are already shown inclusive of VAT for EU customers.
I need help, something is wrong with my order
If you haven’t received what you ordered or if you have any other issues related to what you purchased, please contact us at sales@bi-ecofashion.com and we will do our best to fix the problem in the shortest time possible.
DO I NEED TO SET UP AN ACCOUNT TO MAKE AN ORDER?
You can shop at Bi ECO FASHION without creating an account.
However, setting up an account allows you to:
-review past orders
-add items you like to your Wishlist
-save your shipping information and card details for your next purchases
WHERE DO YOU SHIP TO?
We ship in the EU countries.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, American Express, Maestro cards. You can also pay with PayPal.
Only for deliveries on Romania territory you can pay cash on delivery.
IS IT SAFE TO USE MY CREDIT CARD?
All pages that ask for or display personal data, including your credit card information, are secured by 128-bit SSL (secure socket layer) encryption.
WHAT VAT WILL YOU APPLY TO MY ORDER?
Prices are already shown inclusive of VAT for EU customers.
CAN I ORDER AN ITEM THAT HAS SOLD OUT?
Yes, please let us know at sales@bi-ecofashion.com
As we are the producer, if the fabric is on stock, we will remake the item.
CAN I AMEND OR CANCEL MY ORDER AFTER I HAVE PLACED IT?
You have 60 minutes upon placing your order to cancel it.
You can do so from your account by accessing the ‘Order History’ section. Users are responsible for canceling their orders, we cannot cancel or amend any details of your order once you make it.
Please note that if you don’t cancel your order within 60 minutes (you should do this yourself; our customer care team cannot cancel your orders for you), it’s not possible to cancel your order anymore.
If you have any inquiries about cancellation or size change, please contact us at sales@bi-ecofashion.com
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification email with tracking once your order has shipped.