Please email us at firstname.lastname@example.org for instructions to process a return.
How does your return policy work?
You have 14 days upon receipt of your order to return your item (s). Once you open your return request, you have 15 days to send your item(s) back to us.
Please note that:
-all returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won’t be eligible for a refund and we will need to send them back to you;
-you will need to use an outer packaging to protect the box when returning.
If there is a manufacturing issue with your garment, you are eligible for return and full refund.
Can I exchange my item?
No, this is not an option we offer. If you realize you bought the wrong size, you will need to make a new order and open a return request for the wrong size.
How can I send my item back to you?
We provide two methods to return your items back to us. You can pick the one you prefer when opening your return request
- Automatic Method: contact us at email@example.com to arrange the shipment and print the shipping label you will receive. You will need to pack the items in their original box (or any rigid carton box), stick the shipping label on the box and wait for the courier. Before collecting your parcel, the courier will get in touch to confirm the pickup time.
- Own Method: you will take care of shipping your items back to us, picking the courier and shipping service you prefer – we recommend using a trackable shipping service. Please contact us at firstname.lastname@example.org for our shipping address for returns.
Are returns free?
No, they’re not, unless otherwise notified. If you pick your own method to send your items back to us, you will choose the shipping service you prefer. If you pick our automatic method, we will deduct the return shipping costs from your refund.
How long do I need to wait to get my refund?
We usually take care of returns within 2 business days upon receipt and you will receive an email update about it. We issue refunds through the same payment method you used for your order.
PayPal refunds will appear immediately on your account. Credit card refunds may take up to 10 business days before showing up, because of varying processing times among payment providers.
Please note that shipping costs are not refunded. This applies both to the original shipping costs and to the return shipping costs if you choose our automatic method.